Description of Issue

The machine will tend to show this error message during the beginning process or starting a carving when it cannot access the memory card data.

Possible Causes

The machine displays this error message when the project on the memory card has been corrupted.  It improperly loads the incorrect project size, resulting in the error message.

Troubleshooting Steps

1. Take the card back to the computer and reformat the memory card.  Overwrite the firmware on the card.  This is very important even if the version is the same.
2. Load the project that the customer got the error message on and try running the project again.
3. If the problem persists, have the customer email the project file to CarveWright support for analysis.