Description of Issue

The machine loses power at random times and reboots to the main menu.

Possible Causes

Causes include: other machines are on the same power circuit (including unexpected items like AC units, compressors, refrigerators, and sump pumps), a faulty power supply, a faulty controller, a faulty power switch, or a short somewhere in the machine.

Troubleshooting Steps

  1. Check to see that the machine is plugged into a dedicated circuit and is also not on an extension cord.  Try another outlet somewhere else in the house to verify that the circuit is not the issue.
  2. Check and see if there are any common variables in the random reboots (position in Y or Z, location in the project, etc.)
  3. UNPLUG THE MACHINE and remove the machine’s bottom cover.  Check the seating of all of the connectors to the power supply, controller and ON/OFF switch.  Plug in the machine and test again.
  4. The next likely candidate is a faulty power supply.  Send the customer a power supply.
  5. If none of the above steps solves the issue consult with CarveWright Service.