If you have received a package that was damaged due to shipping by UPS. Please follow the steps down below, before submitting your photos to CarveWright. The email you be sending the photos to is: support@carvewright.com

Although a physical inspection at a UPS-approved facility (location) is typically required for damage package claims, photo documentation can also be submitted, as it helps to provide a timely resolution of your damaged package claim. When submitting photo documentation for damaged package claims, we request the following seven digital pictures:

  1. A photo of the damaged item
  2. A photo showing the damaged merchandise, inside the original box, with all of the original cushioning (picture should show the placement of the merchandise and packing material used inside the box)
  3. A photo of the packing material used inside the box (e.g bubble wrap, styrofoam peanuts, cardboard dividers, etc.)
  4. A close-up photo of the shipping label with tracking number (please zoom in enough to read the tracking number, which usually begins with 1Z)
  5. A close-up photo of the box manufacture’s certificate (BMC), if available.
    • The BMC is a round stamp that details either the bursting strength of the box or the edge crush rating of the box.
    • The BMC is generally found on a bottom flap on the outside of corrugated cardboard box.
  6. Two photos displaying all six slides of the package (One photo should display the top and two sides, The second photo should display the bottom and the opposite sides.)
  7. Dimensions of the box, including the package height, length, and width.

The online claim application supports the following file formats at NO MORE THAN 1MB file size:

  • .JPG
  • .JPEG
  • .TIF
  • .TIFF
  • .BMP
  • .PDF
  • .DOCX
  • .PNG