If you have received a package that was damaged due to shipping by UPS. Please follow the steps down below, before submitting your photos to CarveWright. The email you be sending the photos to is: firstname.lastname@example.org
Although a physical inspection at a UPS-approved facility (location) is typically required for damage package claims, photo documentation can also be submitted, as it helps to provide a timely resolution of your damaged package claim. When submitting photo documentation for damaged package claims, we request the following seven digital pictures:
- A photo of the damaged item
- A photo showing the damaged merchandise, inside the original box, with all of the original cushioning (picture should show the placement of the merchandise and packing material used inside the box)
- A photo of the packing material used inside the box (e.g bubble wrap, styrofoam peanuts, cardboard dividers, etc.)
- A close-up photo of the shipping label with tracking number (please zoom in enough to read the tracking number, which usually begins with 1Z)
- A close-up photo of the box manufacture’s certificate (BMC), if available.
- The BMC is a round stamp that details either the bursting strength of the box or the edge crush rating of the box.
- The BMC is generally found on a bottom flap on the outside of corrugated cardboard box.
- Two photos displaying all six slides of the package (One photo should display the top and two sides, The second photo should display the bottom and the opposite sides.)
- Dimensions of the box, including the package height, length, and width.
The online claim application supports the following file formats at NO MORE THAN 1MB file size: