You can purchase a CarveWright System by contacting CarveWright at 713-473-6572 or by ordering from our online store at the CarveWright website (www.carvewright.com). We accept all major credit cards (except American Express), as well as personal checks and money orders. Also check out our domestic retailers Lowes, HomeDepot, Amazon.com, and various others throughout the country. (Personal checks and money orders will need to clear the bank before shipment is made.)

The machine comes with all of the hardware and software needed to immediately start producing original pieces. The package includes: the machine, the Designer Software, 50 free patterns, 1/16” carving bit with hard pressed adapter, the memory card and memory card programmer, and our standard 1 year Warranty. The pricing for the machine as well as the bits and accessories can be found under the Store page of the website.

Tax is only included on orders shipped within Texas or charged to a Texas Credit Card. This is valid for orders placed over the phone or website. Orders made in our Texas location are subject to taxes. (If it shows Texas Sales Tax, but you do not live in Texas, check to make sure you have created and logged into your Store Account with your correct billing address. It defaults to Texas.)

Currently the shipping is done by UPS ground to anywhere in the continental U.S. and costs $85 for Regular Ground S&H. The CarveWright is shipped from Pasadena, Texas, 77504 and the box size is 28”x 20”x 18”by 85 pounds.

LHR now offers multiple warranty options for our CarveWright customers. You can stay with the Minimum Warranty that comes with the machine or choose which upgrade package you would like with your new system. The Standard Warranty that was previously included in the price of the machine is now available as an option. Plus, we have again answered our customer’s requests by now offering an Extended Warranty for your system.

These warranties include the follow warranty period limitations, but each customer is responsible for reading and understanding their warranty agreement in full. Access to those legal documents, rights and restrictions, inclusions and exclusions, are provided through the associated links:

Warranty Price w/Machine

• Minimum – $0.00 (up to 30 days or 10 carving hours)
• Standard – $200.00 (up to 1 year or 200 carving hours)
• Extended – $400.00 (up to 2 years or 400 carving hours)
• Standard to Extended – $400.00 (up to 2 years or 400 carving hours)

These warranties are only available for new machines and must be purchased no later than 90 days from time of new machine purchase. The Minimum and Extended Warranties are only available through LHR Technologies. If your new machine is purchased from a dealer with the Standard Warranty already included, or if you decide you would like to upgrade your warranty selection, you may do so within 90 days of machine purchase. The Warranty Period of these warranties is based on date of machine purchase and will not exceed 2 years or 400 carving hours. The period is for up to the specified time period or amount of carving hours on your machine; whichever comes first. Warranty period will never extend more than 2 years or 400 carving hours.

For example:
Customer purchases a machine on July 1, 2010 with the Minimum (30 day) Warranty ($0.00).
89 days later, the customer decides to purchase an Extended Warranty ($400.00).
The warranty will expire July 1, 2012.

Yes, we now offer an extended warranty. Please refer to question above. For those customers who purchased an extended warranty through one of our distributors please direct all questions regarding this service to that vendor.

Customers may return any item that is UNUSED within 30 days of purchase for a product refund with a 10% restocking fee*. All freight charges incurred in this transaction are the responsibility of the customer. Refunds will be made on credit cards for credit card purchases and by company check for all other purchases. No returns for a refund will be accepted more than 30 days from the date of purchase. Any item that has been used and is accepted by CarveWright for return within 30 days of the date of purchase will be subject to a 20% restocking fee; and, the customer will be charged for any missing components or damage to the machine, parts or accessories. For additional assistance, you may call 713-473-6572 and one of our customer service representatives will be glad to explain our return and refund policies. Please have the invoice ready when you call. A copy of the invoice must accompany all returns.

*Software and Patterns are non-refundable and non-transferable.

The CarveWright is not currently available outside the continental US. We are working to expand our sales and service infrastructure to better serve the international market. We will only ship to a location within the continental US and will only take payment with US Funds or credit cards. Taking the system outside of the continental US voids the warranty.

If you are considering selling or purchasing a used CarveWright or CompuCarve, please be aware of the following:

• The Designer software should be downloaded from our website and not from an old disk. DO NOT INSTALL SOFTWARE FROM OLD INSTALLATION DISK.
• Software is NON-TRANSFERABLE (this includes, but is not limited to patterns, projects, subscriptions, and add-ons)
• Warranties are NON-TRANSFERABLE
• Proof of purchase & machine serial number must be sent to LHR for the machine to be released from previous customers account before it can be registered by its new owner. Email to sales@carvewright.com
• Machines bought at auction or pawn shops will not be released without previous owner verification or proof that previous owner is deceased.
• Once removed from the previous owner, it is then available for new owner to create their own Customer Account and register the machine and the Designer BASIC license that comes with the registration.
• The latest manuals are available online.
• Visit our our Support section for more information and Tutorials to assist you in getting started.

PLEASE BEWARE! Make sure you are purchasing from a trusted seller. There are some machines that have been reported as stolen. Every machines serial number must be registered in order for it to be used. LHR can look up a serial number prior to purchase to verify who is listed as the current owner. Proof of purchase is required to release from previous owner. We do not guarantee that the machine has or has not been stolen based on our records, as the report of some stolen machines may not have been communicated to us.

The CarveWright system has been in development since 2001 and was introduced to the market at the end of 2006. Currently, more than 15,000 units have been sold.

The CompuCarves were functionally the same as the earliest CarveWright models.  The last CompuCarve was manufactured in 2008, and since then dozens of changes and upgrades have been made.  CarveWright is the manufacturer and developer’s brand. The CompuCarve’s are upgradable to bring them up to the current standards.

Some of the available accessories (including scanning probe, bits, patterns etc) are available with the Quickchange adapters that will work with the CompuCarve and older CarveWright systems. In order to make use of the complete line of accessories and bits these older model machines will need to be upgraded with the CarveTight Spindle.  You can order all of these from CarveWright by calling 713-473-6572 or going to to the CarveWright Store.

You can request an informational packet by calling 713-473-6572, sending us an e-mail request through the website, or by requesting it via mail. Also, all of the information regarding the CarveWright is available on the website including the operator’s manual, tutorials, trial software, and the FAQs. If you would like to have the video demonstration or free trial software sent to you in CD form, it can be purchased for $7.00.

A carved sample can be purchased for $15, which is applicable toward the price of the machine when purchased. We have a standard carving that we send out and we do not carve special orders.

In-house demonstrations are available at our facility in Pasadena Texas every Wednesday afternoon, excluding holidays. Please call ahead to schedule an appointment at 713-473-6572. These sessions are informal and personalized to answer your questions. We cannot set up your specific project for you, but we can go over the different software and machine features.

You can also post a request to see another customer’s machine in action. Post your request with location on the Community Forum or visit the STARTU page and view their Member’s List that includes location and contact form. This information was posted by customers and not LHR. LHR cannot provide personal information regarding contact information or location of our customers.

We are available for special demonstrations. Scheduling depends on availability, location and group size. Please contact us with specific requests here.

The pricing is the same. However, we do provide for our educators a curriculum guide and the ability to install their license on 5 computers instead of the typical 2 computers. Please call or visit the Educators tab on the website for more information.

We are currently seeking parties interested in exploring independent distribution or representation. Please send your request here.

We have an annual users Conference that involves three days of classes in the Houston, TX area. There is a complete set of tutorials available through our support section for learning able every aspect of the machine. We also have under the Community section the forum, usergroups, and STARTU where fellow customers help each other out.

It is VERY IMPORTANT to properly prepare and package the machine for shipment. The box and shipping materials are approved by UPS and shipping in any other container or packaging materials may result in denial of any claim for shipping damage. Please follow the Packing Instructions to prevent damage to your machine and minimize loss of items. Customer is responsible for any damage due to improper preparation or packaging.

We highly discourage customers from shipping themselves. If you do, please add insurance to cover the price of the machine. Also, be aware that improper preparation of the machine and non-approved box & shipping materials will most likely result in shipping damage and denial of your shipping claim even when insured.

Ordering shipping through LHR includes insurance on your machine. Our box & materials are tested and approved by UPS. Improper preparation of your machine for shipping, may also result in damage that the customer is responsible for. Follow these Packing Instructions to minimize the chance of damage to your machine and loss of any items that are not to be sent with the machine.